Supearior Cloud Terms of Service
Thanks for using Supearior's Cloud Service!
These Supearior Cloud Terms of Service (these "Terms") describe your rights and responsibilities as a customer of our Cloud Services.
These Terms are between you and Strand Industries, LLC dBA Supearior (“Supearior”) entity that owns or operates the Cloud Service you are using or accessing. ("Supearior", "we" or "us"). "You" means the entity you represent in accepting these Terms or, if that does not apply, you individually.
If you are accepting on behalf of your employer or another entity, you represent and warrant that:
- You have the full legal authority to bind your employer or such entity to these Terms.
- You have read and understood these Terms.
- You agree to these Terms on behalf of the party that you represent.
If you don't have the legal authority to bind your employer or the applicable entity, please do not click "I agree" (or a similar button or checkbox) that is presented to you.
PLEASE NOTE THAT IF YOU SIGN UP FOR OUR CLOUD SUBSCRIPTION SERVICE USING AN EMAIL ADDRESS FROM YOUR EMPLOYER OR ANOTHER ENTITY, THEN:
- YOU WILL BE DEEMED TO REPRESENT SUCH PARTY.
- YOUR CLICK TO ACCEPT WILL BIND YOUR EMPLOYER OR THAT ENTITY TO THESE TERMS.
- THE WORD "YOU" IN THESE TERMS WILL REFER TO YOUR EMPLOYER OR THAT ENTITY.
These Terms are practical as of the date you first click "I agree" (or similar button or checkbox) or use or access your Cloud Server, whichever is earlier (the "Effective Date"). These Terms do not have to be signed to be binding. You indicate your consent to these Terms by clicking "I agree" (or similar button or checkbox) when you register for our Cloud Server, are given your Cloud account, or place an order. For No-Charge Products, you also indicate your consent to these Terms by accessing or using the applicable No-Charge Product.
1. What these Terms cover.
1.2. Product-Specific Terms. Our Cloud Subscription Service may be subject to additional terms as outlined in the Product-Specific Terms. By accessing or using a product covered by the Product-Specific Terms, you also agree to the Product-Specific Terms.
2. How Cloud Servers are administered.
2.1. Administrators. Through the Cloud Server, you may be able to specify certain End Users as Administrators, who will have important rights and controls over your use of the Cloud Server and End User Accounts. This may include making edits to the server, creating, de-provisioning, monitoring or modifying End User Accounts, setting End User usage permissions, and managing access to Your Data by End Users or others. You are responsible for whom you allow to become Administrators and any actions they take, including as described above. You agree that our responsibilities do not extend to the Cloud Server's internal management or administration for you. Supearior will have root access to the server, and will assist with kiosk or server settings upon your written or verbal consent. Your consent means that we will have access to all data on your assigned server.
2.2. End User Consent. You will provide all required disclosures to and will obtain and maintain the necessary consents from End Users to allow:
- Administrators to have the access described in these Terms.
- Supearior's provision of the Cloud Server to Administrators and End Users. You will provide evidence of such consents upon our reasonable request.
2.2. Responsibility for End Users. Our Cloud Service comes with the ability to set up multiple users with different user roles that can be set up by an Administrator. You are responsible for understanding the settings and controls for each user you set up and for controlling whom you allow to become an End User. You are also responsible for the activities of all your End Users and how said End Users use Your Data.
2.3. Credentials. You must require that all End Users keep their user I.D.s and passwords for the Cloud Service strictly confidential and do not share such information with any unauthorized person. User I.D.s are granted to an individual, named persons and may not be transferred. You are responsible for any and all actions that are taken using End User Accounts and passwords, and you agree to immediately notify us of any unauthorized use of which you become aware.
2.4. Age Requirement for End Users. The Cloud Service is not intended for, and should not be used by, anyone under the age of 16. You are responsible for ensuring that all End Users are at least 16 years old.
3. What's included in your Cloud Service Subscriptions; what are the restrictions.
3.1. Access to Cloud Service. Subject to these Terms and during the applicable Subscription Term, you may access and use the Cloud Services for your business purposes or personal use, as appropriate, all per these Terms, the relevant order, and the documentation.
3.2. Support. During the Subscription Term, we will provide support for the Cloud Service per the following:
- Monday through Friday, 9:00 AM to 5:30 PM
- Unlimited support for our existing software
- Including assistance for the software following an upgrade
- Firmware Upgrades
- Training session for Cloud Software
- Assistance with Account Setup
- Assistance with Email Setup
- Assistance with email setup covers only Gmail/Outlook and non-custom domains. Other email providers may require additional fees and are not guaranteed.
If the assistance needed does not fall into the scope of what is outlined here, additional fees may incur and are not guaranteed. For more information regarding our support guidelines, please see here.
3.3. Restrictions. Except as otherwise expressly permitted in these Terms, you will not:
- Reproduce, modify, adapt or create derivative works of our Cloud Service
- Rent, lease, distribute, sell, sublicense, transfer, or provide access to the Cloud Service to a third party.
- Use the Cloud Service for the benefit of any third party.
- Incorporate our Cloud Service into a product or service you provide to a third party
- Interfere with or otherwise circumvent mechanisms in the Cloud Service intended to limit your use
- Reverse engineer, disassemble, decompile, translate, or otherwise seek to obtain or derive the source code, underlying ideas, algorithms, file formats, or non-public APIs to our Cloud Service, except to the extent expressly permitted by applicable law (and then only upon advance notice to us)
- Remove or obscure any proprietary or other notices contained in our Cloud Service.
- Use our Cloud Service for competitive analysis or to build competitive products.
- Publicly disseminate information regarding the performance of our Cloud Service.
- Encourage or assist any third party to do any of the foregoing.
4. Our security and data privacy policies.
4.1. Security and Certifications. We implement and maintain physical, technical, and administrative security measures designed to protect Your Data from unauthorized access, destruction, use, modification, or disclosure. We also carry a compliance program that includes independent third-party audits and certifications.
4.4. Subpoenas. Nothing in these Terms prevents us from disclosing Your Data to the extent required by law, subpoenas, or court orders, but we will use commercially reasonable efforts to notify you where permitted to do so. Supearior strives to balance your privacy rights with other legal requirements.
5. Terms that apply to Your Data.
5.1. Using Your Data to provide Our Cloud Service to You. You retain all right, title, and interest in and to Your Data in the form submitted to the Cloud Service. Subject to these Terms, and solely to the extent necessary to provide the Cloud Services to you, you grant us a worldwide, limited-term license to access, use, process, copy, distribute, perform, export, and display Your Data. Solely to the extent that reformatting Your Data for display in the Cloud Service constitutes a modification or derivative work, the foregoing license also includes the right to make modifications and derivative works. We may also access your accounts, End User Accounts, and your Cloud Service with End User permission in order to respond to your support requests.
5.2. Your Data Compliance Obligations. You and your use of Cloud Services (including use by your End Users) must comply at all times with these Terms, the Acceptable Use Policy, and all Laws. You represent and warrant that:
- You have obtained all necessary rights, releases, and permissions to submit all Your Data to the Cloud Services and to grant the rights granted to us in these Terms and
- Your Data and its submission and use as you authorize in these Terms will not violate:
- Any Laws
- Any third-party intellectual property, privacy, publicity, or other rights
- Any of your or third-party policies or terms governing Your Data. Other than our express obligations under the "Our security and data privacy policies," we assume no responsibility or liability for Your Data, and you are solely responsible for Your Data and the consequences of submitting and using it with the Cloud Service.
5.3. No Prohibited Sensitive Personal Information. You will not submit to the Cloud Service (or use the Cloud Services to collect) any Sensitive Personal Information unless its processing is expressly supported as a feature of the applicable service in the applicable documentation. Notwithstanding any other provision to the contrary, we have no liability under these Terms for Sensitive Personal Information submitted in violation of the foregoing.
5.4. Your Indemnity. You will defend, indemnify and hold harmless us (and our Affiliates, officers, directors, agents, and employees) from and against any and all claims, costs, damages, losses, liabilities, and expenses (including reasonable attorneys' fees and costs) resulting from any claim arising from or related to
- Your breach of the section titled "End User Consent" or any claims or disputes brought by your End Users arising out of their use of Cloud Services
- Your breach (or alleged breach) of sections titled "Your Data Compliance Obligations" or "No Prohibited Sensitive Personal Information."
- The breach of Your Materials. This indemnification obligation is subject to you receiving:
- Prompt written notice of such claim (but in any event notice in sufficient time for you to respond without prejudice)
- The exclusive right to control and direct the investigation, defense, or settlement of such claim
- All reasonable necessary cooperation by us at your expense.
5.5. Removals and Suspension. We have no obligation to monitor any content uploaded to the Cloud Service. Nonetheless, if we deem such action necessary based on your violation of these Terms, including Our Policies, or in response to takedown requests that we receive, we may
- Remove Your Data from the Cloud Service
- Suspend your access to the Cloud Service. We will use reasonable efforts to provide you with advance notice of removals and suspensions when practicable. Still, if we determine that your actions endanger the operation of the Cloud Service or other users, we may suspend your access or remove Your Data immediately without notice. We have no liability to you for removing or deleting Your Data from or suspending your access to any Cloud Service, as described in this section.
6. Using third-party products with the Cloud Service.
6.1. Third-Party Products. You (including your End Users) may choose to use or procure other third-party products or services in connection with the Cloud Service, including Third-Party Apps (i.e., making use of our API) or implementation, customization, training, or other services. Your receipt or use of any third-party products or services (and the third parties' use of any of Your Data) is subject to a separate agreement between you and the third-party provider. Suppose you enable or use third-party products or services with the Cloud Service. In that case, you will be allowing third-party providers to access or use Your Data as required to interoperate their products and services with the Cloud Service. This may include transmitting, transferring, modifying, or deleting Your Data or storing Your Data on systems belonging to the third-party providers or other third parties. Any third party provider's use of Your Data is subject to the applicable agreement between you and such third-party provider. We are not responsible for any access to or use of Your Data by third party providers or their products or services or for the security or privacy practices of any third party provider or its products or services. You are solely responsible for your decision to permit any third party provider or third party product or service to use Your Data. It is your responsibility to carefully review the agreement between you and the third-party provider, as provided by the applicable third-party provider. WE DISCLAIM ALL LIABILITY AND RESPONSIBILITY FOR ANY THIRD-PARTY PRODUCTS OR SERVICES (WHETHER SUPPORT, AVAILABILITY, SECURITY OR OTHERWISE) OR FOR THE ACTS OR OMISSIONS OF ANY THIRD PARTY PROVIDERS OR VENDORS.
- Using Supearior developer assets. Access to any of our APIs is subject to the Supearior Developer Terms, a separate agreement. Please contact us at firstname.lastname@example.org for more information.
7. Additional Services
7.1. Additional Services. Subject to these Terms, you may purchase Additional Services that we will provide to you according to the applicable order. Additional Services may be subject to other policies and terms as specified by us.
7.2. Our Deliverables. We will retain all right, title, and interest in and to Our Deliverables. You may use any of Our Deliverables provided to you only in connection with the Cloud Service, subject to the same usage rights and restrictions as for the Cloud Service. For clarity, Our Deliverables are not considered Cloud Services, and any Cloud Services are not considered to be Our Deliverables.
7.3. Your Materials. You agree to provide us with reasonable access to Your Materials as reasonably necessary for our provision of Additional Services. If you do not provide us with timely access to Your Materials, our performance of Additional Services will be excused until you do so. You retain your rights in Your Materials, subject to our ownership of any Cloud Services, any of Our Deliverables, or any of Our Technology underlying Your Materials. We will use Your Materials solely for purposes of performing the Additional Services. You represent and warrant that you have all necessary rights in Your Materials to provide them to us for such purposes.
7.4. Training Not Covered. Per the section titled "What's included in your Cloud Service Subscriptions, what are the restrictions." we will not offer training for services that must be rendered outside of immediate support for our own software or devices.
8. Billing, renewals, and payment.
8.1. Monthly and Annual Plans. Except for No-Charge Products, all Cloud Services are offered either monthly or on an annual subscription basis.
8.2. Renewals. Except as otherwise specified in your order, unless either party cancels your subscription prior to the expiration of the current Subscription Term, your subscription will automatically renew for another Subscription Term of a period equal to your initial Subscription Term. You will provide any notice of non-renewal through the means we designate. Canceling your subscription means that you will not be charged for the next billing cycle, but you will not receive any refunds or credits for amounts that have already been charged. All renewals are subject to the applicable Cloud Service continuing to be offered and will be charged at the then-current rates.
8.3. Adding Kiosks. You may add kiosks to your Cloud Service by placing a new Order or modifying an existing Order. Unless otherwise specified in the applicable Order, we will charge you for any increased use at our then-current rates, prorated for the remainder of the then-current Subscription Term.
8.4. Payment. You will pay all fees in accordance with each Order, by the due dates, and in the currency specified in the order. If a P.O. number is required in order for an invoice to be paid, then you must provide such P.O. number to Supearior by emailing the P.O. number to email@example.com. Other than as expressly set forth in the sections titled "Our return policy," "Warranty Remedy," "I.P. Indemnification," or "Changes to these Terms," all amounts are non-refundable, non-cancelable, and non-creditable. You agree that we may bill your credit card or other payment methods for renewals, overages to set limits or scopes of use, expenses, and unpaid fees, as applicable.
8.5. Delivery. We will deliver the login instructions for Cloud Services to your account or through other reasonable means no later than 24 hours (excluding weekends and holidays). You are responsible for accessing your account to determine that we have received payment and that your order has been processed. All deliveries under these Terms will be electronic.
9. Our return policy.
9.1. As part of our commitment to customer satisfaction and without limiting the Performance Warranty in the section titled "Warranties and Disclaimer," you may terminate your initial Order of a Cloud Service under these Terms, for no reason or any reason, by providing notice of termination to us no later than 24 hours after the Order date for such Cloud Service. In the event you terminate your initial Order under this section, at your request (which may be made through your account with us), we will refund you the amount paid under such order, minus our transaction fees. This termination and refund right applies only to your initial Order of the Cloud Service and only if you exercise your termination right within the period specified above, and does not apply to Additional Services. You understand that we may change this practice in the future in accordance with the section titled "Changes to these Terms."
9.2. Taxes not included.
10.1 Your fees under these Terms exclude any taxes or duties payable in respect of the Cloud Services in the jurisdiction where the payment is either made or received. To the extent that any such taxes or duties are payable by us, you must pay us the amount of such taxes or duties in addition to any fees owed under these Terms. Notwithstanding the foregoing, if you have obtained an exemption from relevant taxes or duties as of the time such taxes or duties are levied or assessed, you may provide us with such exemption information, and we will use reasonable efforts to provide you with invoicing documents designed to enable you to obtain a refund or credit from the relevant revenue authority if such a refund or credit is available.
10.2. Withholding Taxes. You will pay all fees net of any applicable withholding taxes. You and we will work together to avoid any withholding tax if exemptions or a reduced treaty withholding rate are available. If we qualify for a tax exemption or a reduced treaty withholding rate, we will provide you with reasonable documentary proof. You will provide us credible evidence that you have paid the relevant authority for the sum withheld or deducted.
11. If you purchased through a Reseller. If you make any purchases through an authorized partner or reseller of Supearior ("Reseller"):
11.1. Instead of paying us, you may be asked to pay the appropriate amounts to the Reseller, as agreed between you and the Reseller. We may suspend or terminate your rights to use Cloud Service if we do not receive the corresponding payment from the Reseller.
11.2. Your order details (e.g., the Cloud Service you are entitled to use, the number of End Users, the Subscription Term, etc.) will be as stated in the order placed with us by the Reseller on your behalf, and the Reseller is responsible for the accuracy of any such Order as communicated to us.
11.3. If you are entitled to a refund under these Terms, then unless we otherwise specify, we will refund any applicable fees to the Reseller, and the Reseller will be solely responsible for refunding the appropriate amounts to you.
Resellers are not authorized to modify these Terms or make any promises or commitments on our behalf, and we are not bound by any obligations to you other than as set forth in these Terms.
11.4. The amount paid or payable by the Reseller to us for your use of the applicable Cloud Service under these Terms will be deemed the amount actually paid or payable by you to us under these Terms for purposes of calculating the liability cap in Section 18.2.
12. No contingencies on other products of future functionality.
12.1. You acknowledge that the Cloud Service and Additional Services referenced in an Order are being purchased separately from any of our other products or services. Payment obligations for any products or services are not contingent on the purchase or use of any of our other products (and for clarity, any purchases of Cloud Service and Additional Services are separate and not contingent on each other, even if listed on the same order). You agree that your purchases are not contingent on the delivery of any future functionality or features (including future availability of any Cloud Service beyond the current Subscription Term) or dependent on any oral or written public comments we make regarding future functionality or features.
13. We may offer our Cloud Service to you at no charge, including free accounts, trial use, and Beta Versions as defined below (collectively, "No-Charge Products").
13.1. Your use of No-Charge Products is subject to any additional terms that we specify and is only permitted during the Subscription Term we designate (or, if not designated, until terminated in accordance with these Terms). Except as otherwise set forth in this Section, the terms and conditions of these Terms governing Cloud Services, including Section 3.3 (Restrictions), fully apply to No-Charge Products. We may modify or terminate your right to use No-Charge Products at any time and for any reason in our sole discretion, without liability to you. You understand that any pre-release and beta Cloud Services, and any pre-release and beta features within generally available Cloud Services, that we make available (collectively, "Beta Versions") are still under development, may be inoperable or incomplete, and are likely to contain more errors and bugs than generally available Cloud Services. We make no promises that any Beta Versions will ever be made generally available. In some circumstances, we may charge a fee in order to allow you to access Beta Versions, but the Beta Versions will still remain subject to this Section. All information regarding the characteristics, features, or performance of any No-Charge Products (including Beta Versions) constitutes our Confidential Information. To the maximum extent permitted by applicable law, we disclaim all obligations or liabilities with respect to No-Charge Products, including any Support, warranty, and indemnity obligations. NOTWITHSTANDING ANYTHING ELSE IN THESE TERMS, OUR MAXIMUM AGGREGATE LIABILITY TO YOU IN RESPECT OF NO-CHARGE PRODUCTS WILL BE US$100.
14. I.P. Rights in Cloud Services and Feedback.
14.1. Cloud Services are made available on a limited-access basis, and no ownership right is conveyed to you, irrespective of the use of terms such as "purchase" or "sale." We and our licensors have and retain all right, title, and interest, including all intellectual property rights, in and to Our Technology (including the Cloud Services). From time to time, you may choose to submit Feedback to us. In connection with any of our products or services, we may freely use, copy, disclose, license, distribute, and exploit any Feedback in any manner without any obligation, royalty, or restriction based on intellectual property rights or otherwise. No Feedback will be considered your Confidential Information, and nothing in these Terms limits our right to independently use, develop, evaluate, or market products or services, whether incorporating Feedback or otherwise.
15.1. Except as otherwise set forth in these Terms, each party agrees that all code, inventions, know-how, and business, technical and financial information disclosed to such party ("Receiving Party") by the disclosing party (
"Disclosing Party") constitute the confidential property of the Disclosing Party (
"Confidential Information"), provided that it is identified as confidential at the time of disclosure or should be reasonably known by the Receiving Party to be confidential or proprietary due to the nature of the information disclosed and the circumstances surrounding the disclosure. Any of Our Technology and any performance information relating to the Cloud Services will be deemed our Confidential Information without any marking or further designation. Except as expressly authorized herein, the Receiving Party will:
- hold in confidence and not disclose any Confidential Information to third parties and
- Not use Confidential Information for any purpose other than fulfilling its obligations and exercising its rights under these Terms. The Receiving Party may disclose Confidential Information to its employees, agents, contractors and other representatives having a legitimate need to know, provided that they are bound to confidentiality obligations no less protective of the Disclosing Party than this Section and that the Receiving Party remains responsible for compliance by them with the terms of this Section.
The Receiving Party's confidentiality obligations will not apply to information which the Receiving Party can document:
- Was rightfully in its possession or known to it before receipt of the Confidential Information;
- Is or has become public knowledge through no fault of the Receiving Party;
- Is rightfully obtained by the Receiving Party from a third party without breach of any confidentiality obligation.
- Is independently developed by employees of the Receiving Party who had no access to such information. The Receiving Party may also disclose Confidential Information if so required according to a regulation, law, or court order (but only to the minimum extent required to comply with such regulation or order and with advance notice to the Disclosing Party).
- The Receiving Party acknowledges that disclosure of Confidential Information would cause substantial harm for which damages alone would not be a sufficient remedy, and therefore that upon any such disclosure by the Receiving Party, the Disclosing Party will be entitled to appropriate equitable relief in addition to whatever other remedies it might have at law.
16. Terms & Termination.
16.1. Term. These Terms are effective as of the Effective Date and expire on the date of expiration or termination of all Subscription Terms.
16.2. Termination for Cause. Either party may terminate these Terms (including all related Orders) if the other party (a) fails to cure any material breach of these Terms within thirty (30) days after notice; (b) ceases operation without a successor; or (c) seeks protection under any bankruptcy, receivership, trust deed, creditors' arrangement, composition or comparable proceeding, or if any such proceeding is instituted against that party (and not dismissed within sixty (60) days thereafter).
16.3. Termination for Convenience. You may choose to stop using the Cloud Service and terminate these Terms (including all Orders) at any time for any reason upon written notice to us, but unless you are exercising your right to terminate early pursuant to the section titled "Our return policy," upon any such termination
- you will not be entitled to a refund of any pre-paid fees
- If you have not already paid all applicable fees for the then-current Subscription Term or related services period (as applicable), any such fees that are outstanding will become immediately due and payable.
16.4. Effects of Termination. Upon any expiration or termination of these Terms, you must cease using all Cloud Services and delete (or at our request, return) all Confidential Information or other materials of ours in your possession, including on any third-party systems operated on your behalf. You will certify such deletion upon our request. You will not have access to Your Data (and we may delete all of Your Data unless legally prohibited) after expiration or termination of these Terms (or its applicable Subscription Term), so you should make sure to export Your Data using the functionality of the Cloud Services during the applicable Subscription Term. If you terminate these Terms in accordance with the section under "Termination for Cause," we will refund you any prepaid fees covering the remainder of the then-current Subscription Term after the effective date of termination. If we terminate these Terms in accordance with said section, you will pay any unpaid fees covering the remainder of the then-current Subscription Term after the effective date of termination. In no event will termination relieve you of your obligation to pay any fees payable to us for the period prior to the effective date of termination. Except where an exclusive remedy may be specified in these Terms, the exercise by either party of any remedy, including termination, will be without prejudice to any other remedies it may have under these Terms, by law or otherwise.
16.5. Survival. All representations, warranties, and covenants contained in this Agreement or in any certificates or other instruments delivered by or on behalf of the parties hereto shall be continuous and survive the execution of this Agreement.
17. Mutual Warranties
17.1. Each party represents and warrants that it has the legal power and authority to enter into these Terms.
17.2. Our Warranties. We warrant, for your benefit only, that we use commercially reasonable efforts to prevent the introduction of viruses, Trojan horses, or similar harmful materials into the Cloud Service (but we are not responsible for harmful materials submitted by you or End Users) (the "Performance Warranty").
17.3. Warranty Remedy. We will use commercially reasonable efforts, at no charge to you, to correct reported non-conformities with the Performance Warranty. If we determine corrections to be impracticable, either party may terminate the applicable Subscription Term. In this case, you will receive a refund of any fees you have pre-paid for the use of the Cloud Service for the terminated portion of the applicable Subscription Term. The Performance Warranty will not apply:
- Unless you make a claim within thirty (30) days of the date on which you first noticed the non-conformity
- If the non-conformity was caused by misuse, unauthorized modifications or third-party products, software, services or equipment, or to No-Charge Products. Our sole liability, and your sole and exclusive remedy, for any breach of the Performance Warranty, are set forth in this section.
17.4. WARRANTY DISCLAIMER. EXCEPT AS EXPRESSLY PROVIDED IN THIS SECTION, ALL CLOUD SERVICES, SUPPORT, AND ADDITIONAL SERVICES ARE PROVIDED "AS IS," AND WE AND OUR SUPPLIERS EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES AND REPRESENTATIONS OF ANY KIND, INCLUDING ANY WARRANTY OF NON-INFRINGEMENT, TITLE, FITNESS FOR A PARTICULAR PURPOSE, FUNCTIONALITY OR MERCHANTABILITY, WHETHER EXPRESS, IMPLIED OR STATUTORY. WITHOUT LIMITING OUR EXPRESS OBLIGATIONS IN THESE TERMS, WE DO NOT WARRANT THAT YOUR USE OF THE Cloud ServiceS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT WE WILL REVIEW YOUR DATA FOR ACCURACY OR THAT WE WILL PRESERVE OR MAINTAIN YOUR DATA WITHOUT LOSS. YOU UNDERSTAND THAT USE OF THE Cloud ServiceS NECESSARILY INVOLVES TRANSMISSION OF YOUR DATA OVER NETWORKS THAT WE DO NOT OWN, OPERATE, OR CONTROL, AND WE ARE NOT RESPONSIBLE FOR ANY OF YOUR DATA LOST, ALTERED, INTERCEPTED OR STORED ACROSS SUCH NETWORKS. WE CANNOT GUARANTEE THAT OUR SECURITY PROCEDURES WILL BE ERROR-FREE, THAT TRANSMISSIONS OF YOUR DATA WILL ALWAYS BE SECURE OR THAT UNAUTHORIZED THIRD PARTIES WILL NEVER BE ABLE TO DEFEAT OUR SECURITY MEASURES OR THOSE OF OUR THIRD PARTY SERVICE PROVIDERS. WE WILL NOT BE LIABLE FOR DELAYS, INTERRUPTIONS, SERVICE FAILURES OR OTHER PROBLEMS INHERENT IN USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS OR OTHER SYSTEMS OUTSIDE OUR REASONABLE CONTROL. YOU MAY HAVE OTHER STATUTORY RIGHTS, BUT THE DURATION OF STATUTORILY REQUIRED WARRANTIES, IF ANY, WILL BE LIMITED TO THE SHORTEST PERIOD PERMITTED BY LAW.
18. Limitation of Liability.
18.1. Consequential Damages Waiver. EXCEPT FOR EXCLUDED CLAIMS (AS DEFINED BELOW), NEITHER PARTY (NOR ITS SUPPLIERS) WILL HAVE ANY LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS FOR ANY LOSS OF USE, LOST OR INACCURATE DATA, LOST PROFITS, FAILURE OF SECURITY MECHANISMS, INTERRUPTION OF BUSINESS, COSTS OF DELAY, OR ANY INDIRECT, SPECIAL, INCIDENTAL, RELIANCE OR CONSEQUENTIAL DAMAGES OF ANY KIND, EVEN IF INFORMED OF THE POSSIBILITY OF SUCH DAMAGES IN ADVANCE.
18.2. Liability Cap. EXCEPT FOR EXCLUDED CLAIMS, EACH PARTY'S AND ITS SUPPLIERS' AGGREGATE LIABILITY TO THE OTHER ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE AMOUNT ACTUALLY PAID OR PAYABLE BY YOU TO US UNDER THESE TERMS IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM.
18.3. Excluded Claims. "Excluded Claims" means (1) amounts owed by you under any Orders, (2) either party's express indemnification obligations in these Terms, and (3) your breach of the section under "Restrictions" or of the section titled "Combining the Products with Open Source Software" of Third Party Code in Supearior Products.
18.4. Nature of Claims and Failure of Essential Purpose. The parties agree that the waivers and limitations specified in this section apply regardless of the form of action, whether, in contract, tort (including negligence), strict liability, or otherwise and will survive and apply even if any limited remedy specified in these Terms is found to have failed of its essential purpose.
19. I.P. Indemnification.
19.1. We will defend you against any claim brought against you by a third party alleging that the Cloud Services, when used as authorized under these Terms, infringes any third-party patent, copyright or trademark, or misappropriates any third-party trade secret enforceable in any jurisdiction that is a signatory to the Berne Convention (a "Claim"), and we will indemnify you and hold you harmless against any damages and costs finally awarded on the claim by a court of competent jurisdiction or agreed to via settlement executed by us (including reasonable attorneys' fees), provided that we have received from you:
- prompt written notice of the claim (but in any event notice in sufficient time for us to respond without prejudice)
- reasonable assistance in the defense and investigation of the claim, including providing us a copy of the claim, all relevant evidence in your possession, custody, or control, and cooperation with evidentiary discovery, litigation, and trial, including making witnesses within your employ or control available for testimony
- The exclusive right to control and direct the investigation, defense, and settlement (if applicable) of the claim.
19.2. If your use of the Cloud Services is (or in your opinion is likely to be) enjoined, whether by court order or by settlement or if we determine such actions are reasonably necessary to avoid material liability, we may, at our option and in our discretion:
- Procure the right for your continued use of the Cloud Service in accordance with these Terms.
- Substitute a substantially functionally similar Cloud Service
- Terminate your right to continue using the Cloud Service and refund any prepaid amounts for the terminated portion of the Subscription Term.
19.3. Our indemnification obligations above do not apply:
- If the total aggregate fees we receive with respect to your subscription to a Cloud Service in the twelve (12) month period immediately preceding the claim is less than US$50,000
- If the Cloud Service is modified by any party other than us, but solely to the extent the alleged infringement is caused by such modification;
- If the Cloud Service is used in combination with any non-Supearior product, software, service, or equipment, but solely to the extent, the alleged infringement is caused by such combination.
- Unauthorized use of Cloud Services
- Any Claim arising as a result of
- Your Data or circumstances covered by your indemnification obligations in the section under "Your Indemnity" or
- any third-party deliverables or components contained with the Cloud Services
- If you settle or make any admissions with respect to a Claim without our prior written consent. THIS SECTION (IP INDEMNIFICATION) STATES OUR SOLE LIABILITY AND YOUR EXCLUSIVE REMEDY FOR ANY INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS IN CONNECTION WITH ANY CLOUD SERVICE OR OTHER ITEMS WE PROVIDE UNDER THESE TERMS.
20. Publicity Rights. We may identify you as a Supearior customer in our promotional materials. We will promptly stop doing so upon your request sent to sales@ShopSupearior.com.
21. Dispute Resolution.
21.1. Informal Resolution. In the event of any controversy or claim arising out of or relating to these Terms, the parties will consult and negotiate with each other and, recognizing their mutual interests, attempt to reach a solution satisfactory to both parties. If the parties do not reach a settlement within a period of sixty (60) days, either party may pursue relief as may be available under these Terms pursuant to the section under "Governing Law; Jurisdiction." All negotiations pursuant to this Section 22.1 will be confidential and treated as compromise and settlement negotiations for purposes of all rules and codes of evidence of applicable legislation and jurisdictions.
21.2. Governing Law; Jurisdiction. These Terms will be governed by and construed in accordance with the applicable laws of the State of California, USA, without giving effect to the principles of that State relating to conflicts of laws. Each party irrevocably agrees that any legal action, suit, or proceeding arising out of or related to these Terms must be brought solely and exclusively in, and will be subject to the service of process and other applicable procedural rules of, the State or Federal court in Los Angeles, California, USA, and each party irrevocably submits to the sole and exclusive personal jurisdiction of the courts in Los Angeles, California, USA, generally and unconditionally, with respect to any action, suit or proceeding brought by it or against it by the other party. In any action or proceeding to enforce a party's rights under these Terms, the prevailing party will be entitled to recover its reasonable costs and attorneys' fees.
21.3. Injunctive Relief; Enforcement. Notwithstanding the provisions of sections titled "Informal Resolution" and "Governing Law; Jurisdiction," nothing in these Terms will prevent us from seeking injunctive relief with respect to a violation of intellectual property rights, confidentiality obligations, or enforcement or recognition of any award or order in any appropriate jurisdiction.
21.4. Exclusion of U.N. Convention and UCITA. The terms of the United Nations Convention on Contracts for the Sale of Goods do not apply to these Terms. The Uniform Computer Information Transactions Act (UCITA) will not apply to these Terms regardless of when or where adopted.
22. Export Restrictions. The Cloud Services are subject to export restrictions by the United States government and may be subject to import restrictions by certain foreign governments, and you agree to comply with all applicable export and import laws and regulations in your access to, use of, and download of the Cloud Services (or any part thereof).
22.1. You shall not (and shall not allow any third party to) remove or export from the United States or allow the export or re-export of any part of the Cloud Services or any direct product thereof:
- Into (or to a national or resident of) any embargoed or terrorist-supporting country
- To anyone on the U.S. Commerce Department's Denied Persons, Entity, or Unverified Lists or the U.S. Treasury Department's list of Specially Designated Nationals and Consolidated Sanctions list (collectively, "Prohibited Persons")
- To any country to which such export or re-export is restricted or prohibited, or as to which the United States government or any agency thereof requires an export license or other governmental approval at the time of export or re-export without first obtaining such license or approval
- Otherwise, in violation of any export or import restrictions, laws, or regulations of any United States or foreign agency or authority. You represent and warrant that.
- You are not located in, under the control of, or a national or resident of any such prohibited country.
- None of Your Data is controlled under the U.S. International Traffic in Arms Regulations or similar Laws in other jurisdictions. You also certify that you are not a Prohibited Person nor owned, controlled by, or acting on behalf of a Prohibited Person. You agree not to use or provide the Cloud Services for any prohibited end-use, including to support any nuclear, chemical, or biological weapons proliferation, or missile technology, without the prior permission of the United States government.
- Changes to these Terms. We may modify the terms and conditions of these Terms (including Our Policies) from time to time.
22.2. No-Charge Products. You must accept the modifications to continue using the No-Charge Products. If you object to the modifications, your exclusive remedy is to cease using the No-Charge Products.
22.3. Paid Subscriptions. Except as otherwise indicated below, modifications to these Terms will take effect at the next renewal of your Subscription Term and will automatically apply as of the renewal date unless you elect not to renew pursuant to Section titled "Renewals." Notwithstanding the foregoing, in some cases (e.g., to address compliance with Laws or as necessary for new features), we may specify that such modifications become effective during your then-current Subscription Term. If the effective date of such modifications is during your then-current Subscription Term and you object to the modifications, then (as your exclusive remedy) you may terminate your affected Orders upon notice to us, and we will refund you any fees you have pre-paid for the use of the affected Cloud Services for the terminated portion of the applicable Subscription Term. To exercise this right, you must provide us with notice of your objection and termination within thirty (30) days of us providing notice of the modifications. For the avoidance of doubt, any Order is subject to the version of these Terms in effect at the time of the order.
22.4. Our Policies. We may modify Our Policies to take effect during your then-current Subscription Term in order to respond to changes in our products, our business, or Laws. In this case, unless required by Laws, we agree not to make modifications to Our Policies that, considered as a whole, would substantially diminish our obligations during your then-current Subscription Term. Modifications to Our Policies will take effect automatically as of the effective date specified for the updated policies.
23. Changes to Cloud Services. You acknowledge that the Cloud Services are on-line, subscription-based products and that in order to provide an improved customer experience, we may make changes to the Cloud Services, and we may update the applicable documentation accordingly. Subject to our obligation to provide Cloud Services and Additional Services under existing Orders, we can discontinue any Cloud Services, any Additional Services, or any portion or feature of any Cloud Services for any reason at any time without liability to you.
24. General Provisions.
24.1. Force Majeure. Neither party will be liable to the other for any delay or failure to perform any obligation under these Terms (except for a failure to pay fees) if the delay or failure is due to events which are beyond the reasonable control of such parties, such as a strike, blockade, war, act of terrorism, riot, natural disaster, failure or diminishment of power or telecommunications or data networks or services, or refusal of a license by a government agency.
24.2. Assignment. You may not assign or transfer these Terms without our prior written consent. As an exception to the foregoing, you may assign these Terms in their entirety (including all Orders) to your successor resulting from a merger, acquisition, or sale of all or substantially all of your assets or voting securities, provided that you provide us with prompt written notice of the assignment and the assignee agrees in writing to assume all of your obligations under these Terms. Any attempt by you to transfer or assign these Terms except as expressly authorized above will be null and void. We may assign our rights and obligations under these Terms (in whole or in part) without your consent. We may also permit our Affiliates, agents, and contractors to exercise our rights or perform our obligations under these Terms, in which case we will remain responsible for their compliance with these Terms. Subject to the foregoing, these Terms will inure to the parties' permitted successors and assigns.
24.3. Entire Agreement. These Terms are the entire agreement between you and us relating to the Cloud Services and any other subject matter covered by these Terms and supersede all prior or contemporaneous oral or written communications, proposals, and representations between you and us with respect to the Cloud Services or any other subject matter covered by these Terms. No provision of any purchase order or other business form employed by you will supersede or supplement the terms and conditions of these Terms, and any such document relating to these Terms will be for administrative purposes only and will have no legal effect.
24.4. Conflicts. In the event of any conflict between the main body of these Terms and either Our Policies or Product-Specific Terms, Our Policies or Product-Specific Terms (as applicable) will control with respect to their subject matter.
24.5. Waivers; Modifications. No failure or delay by the injured party to these Terms in exercising any right, power, or privilege hereunder will operate as a waiver thereof, nor will any single or partial exercise thereof preclude any other or further exercise thereof or the exercise of any right, power or privilege hereunder at law or equity. Except as set forth in Section 24 (Changes to these Terms), any amendments or modifications to these Terms must be executed in writing by an authorized representative of each party.
24.6. Interpretation. As used herein, "including" (and its variants) means "including without limitation" (and its variants). Headings are for convenience only. If any provision of these Terms is held to be void, invalid, unenforceable, or illegal, the other provisions will continue in full force and effect.
24.7. Independent Contractors. The parties are independent contractors. These Terms will not be construed as constituting either party as a partner of the other or to create any other form of legal association that would give either party the express or implied right, power, or authority to create any duty or obligation of the other party.
25. Definitions. Certain capitalized terms are defined in this section, and others are defined contextually in these Terms.
25.1. "Additional Services" means Technical Account Manager (TAM) services, premier or priority support, or other services related to the Cloud Services we provide to you, as identified in an Order. For the avoidance of doubt, Additional Services do not include the standard level of support included in your subscription.
25.2. "Administrators" mean the personnel designated by you who administer the Cloud Services to End Users on your behalf.
25.3. "Affiliate" means an entity which, directly or indirectly, owns or controls, is owned or is controlled by or is under common ownership or control with a party, where "control" means the power to direct the management or affairs of an entity, and "ownership" means the beneficial ownership of greater than 50% of the voting equity securities or other equivalent voting interests of the entity.
25.4. "Cloud Services" means our hosted or cloud-based solutions (currently designated as "Cloud" deployments), including any client software we provide as part of the Cloud Services.
25.5. "Documentation" means our standard published documentation for the Cloud Services.
25.6. "End User" means an individual you or an Affiliate permits or invites to use the Cloud Services. For the avoidance of doubt: (a) individuals invited by your End Users, (b) individuals under managed accounts, and (c) individuals interacting with a Cloud Service as your customer are also considered End Users.
25.7. "End User Account" means an account established by you or an End User to enable the End User to use or access a Cloud Service.
25.8. "Feedback" means comments, questions, ideas, suggestions, or other feedback relating to the Cloud Services, Support, or Additional Services.
25.9. "HIPAA" means the Health Insurance Portability and Accountability Act, as amended and supplemented.
25.10. "Laws" means all applicable local, state, federal, and international laws, regulations, and conventions, including those related to data privacy and data transfer, international communications, and the exportation of technical or personal data.
25.11. "Notification Email Address" means the email address(es) you used to register for a Cloud Service account or otherwise sign up for a Cloud Service. It is your responsibility to keep your email address(es) valid and current so that we are able to send notices, statements, and other information to you.
25.12. "Order" means Supearior's applicable online order page(s), flows, in-product screens, or other Supearior-approved ordering document or process describing the products and services you are ordering from us and, as applicable, their permitted scope of use. As applicable, the order will identify:
- the Cloud Services
- the number of Devices
- Subscription Term
- For paid Orders: the amount or rate you will be charged, the billing and renewal terms, applicable currency, and form of payment. Orders may also include Additional Services and No-Charge Products.
25.13. "Our Deliverables" means any materials, deliverables, modifications, derivative works, or developments that we provide in connection with any Additional Services.
25.14. "Our Technology" means the Cloud Services (including all No-Charge Products), Our Deliverables, their "look and feel," any and all related or underlying technology, and any modifications or derivative works of the foregoing, including as they may incorporate Feedback.
25.15. "PCI DSS" means the Payment Card Industry Data Security Standards.
25.16. "P.O." means a purchase order.
25.17. "Product-Specific Terms" means additional terms that apply to certain Cloud Services and Additional Services currently located here.
25.18. "Sensitive Personal Information" means any (i) special categories of personal data enumerated in European Union Regulation 2016/679, Article 9(1) or any successor legislation; (ii) patient, medical or other protected health information regulated by HIPAA; (iii) credit, debit or other payment card data subject to PCI DSS; (iv) other personal information subject to regulation or protection under specific laws such as the Gramm-Leach-Bliley Act (or related rules or regulations); (v) social security numbers, driver's license numbers or other government I.D. numbers; or (vi) any data similar to the foregoing that is protected under foreign or domestic laws or regulations.
25.19. "Subscription Term" means your permitted subscription period for a Cloud Service, as set forth in the applicable Order.
25.20. "Support" means support for the Cloud Services, as further described in the Support Policy (to the extent applicable). Your Support level will be specified in the applicable Order.
25.21. "Training" means Supearior-provided training and certification services.
25.22. "Your Data" means any data, content, code, video, images, or other materials of any type that you (including any of your End Users) submit to Cloud Services. In this context, "submit" (and any similar term) includes submitting, uploading, transmitting, or otherwise making available Your Data to or through the Cloud Services.
25.23. "Your Materials" means your materials, systems, personnel, or other resources.
Updated: November 2nd, 2020