Return, Warranty, and Shipping Policies
Returns:
Our return policy below only applies to physical goods (ie: shipabble items) from www.ShopSupearior.com, if you ordered from another platform or vendor, please contact them for return information. For cancelation and refund policies regarding our Cloud Subscription Services, please look under the section titled 'Returns - Digital Goods'.
If you are not satisfied with any products, you may return it for a refund, with no questions asked, under the following conditions:
1. Your refund request must be made within (10) calendar days of the delivery of the item according to tracking information on the order. All items must be in transit, according to tracking information, back to our location within fourteen (14) calendar days from when the item was delivered. Items that do not begin their transit during this time period are not eligible to be returned.
2. We will only refund product costs, shipping charges are non-refundable.
3. Unused products will be fully refunded. Used products, as long as all original items and packaging are included and in reasonable condition, can still be returned, but will be subject to a 20% restocking fee of the purchase price. Due to the nature of our products, used products are defined as any product that has a broken seal or appears to have been taken out of the packaging (even if it was just used once and cleaned afterwards).
If any items/parts are missing we reserve the right to increase the restocking fee up to 50%.
4. We will deduct the cost of return shipping we incur from any refund.
Returning a Product:
Follow these steps to return a product purchased from our Site:
1. Contact us at info@shopsupearior.com. We will provide you with a pre-paid shipping label to return your items.
Please note: return labels must be used within 2 weeks of being issued, or they are subject to cancellation. We are not responsible for any issues related to a customer's use of a cancelled label.
2. Pack the product in its original packaging and mail it in a sturdy bubble envelope to ensure the product will be returned without damage.
3. Once the product is received and verified, you will receive a confirmation email with the details of your refund.
Returns - Digital Goods:
The terms below currently only apply to our Cloud Subscription Services:
1. Due to upfront costs on our end to set up and maintain our cloud servers, payments for our cloud service are final and non-refundable. All subscriptions, both month-to-month and annual plans, are recurring and will automatically renew after the end of each paid subscription period.
2. To cancel your subscription, please contact support (info@shopsupearior.com) before the next billing cycle/payment due date.
Warranty:
Limited 6 month warranty for manufacturing defects only.
Our warranty applies only to products sold on www.ShopSupearior.com and through authorized distributors. Supearior™ reserves the right to deny warranty claims on products sold by unauthorized companies or individuals such as on eBay, counterfeits on Amazon, or other sales channels. Feel free to inquire if a distributor is authorized via email at info@shopsupearior.com.
All products produced by Supearior™ undergo quality control inspections. However, if you believe you have received in anyway a defective product, you must bring it to our attention by emailing info@shopsupearior.com within 6 months of the delivery date of your order. Please provide photographs/videos of the defect for us to review. We will evaluate on a case by case basis how to resolve your concerns; we are willing to work with you to make things right.
Kindly note that if it is determined that the product must be sent back to us for review, you must permit 1-2 weeks for the device to make it back to us and for the review process to complete. Once our tech team has had the chance to inspect the issues you're experiencing, we will either fix the device or send you an entirely new one. A replacement unit, or "loaner", will not be sent during this review process.
Exchanges:
Exchanges are not permitted. Instead, you may return items through the process outlined above and place a new order through our site at your convenience.
Shipping Policies and Modifying Orders:
Free Coverage for Missing, Damaged, Lost or Stolen Packages or Items Within Package:
Supearior™ takes the utmost care in safely and accurately packing our products from our warehouse in Los Angeles, CA. Despite our best efforts, after packages leave our warehouse, occasionally they will be lost, stolen, damaged or go missing while in transit to our customers.
To address this issue we offer our own shipping coverage on every package shipped at no additional cost! If any of the above issues arise, we will work with you to obtain a refund or reshipment on your package.
Order with confidence that if any of the above scenarios occurs with the delivery of your package, it will be covered!
Customer agrees that any reshipments will have signature confirmation included to ensure delivery.
Please note our coverage is subject to the "Invalid or Incorrect Addresses" and "International Orders" policies below.
Invalid or Incorrect Addresses and Failure to Pick Up Package Policy:
If any order is returned to our facility due to an invalid address or is delivered to the wrong location due to an incorrect address submitted at the time the order is placed, a reship fee will apply to modify the address and reship it out to the correct address. We reserve the right to place signature confirmation on all reshipments to ensure it safely arrives at its final destination. Alternatively, the customer also may receive a refund after our fulfillment costs are deducted.
The policy above also applies to orders which are returned to our location due to failure by the customer to pick up a package placed on hold by the shipping carrier.
Modifying Orders After They Are Placed:
We try our best to process and fulfill orders ASAP which prevents us from making changes to your order after it is placed. Therefore, all order details and total amounts paid are final once the order is placed. We ask you please double check all names, addresses, promo codes, items ordered, and other details at checkout before purchasing to confirm they are correct.
If there are any errors in your information provided, please contact us ASAP and we will try our best to change it before shipping. We cannot promise any changes will be made, but will put our best effort in to make it happen.
Shipping Times and Instructions:
We promise on our end to tender to the carrier in the time frame quoted and with the shipping service as stated at checkout. However, we have no control past that point as to the carrier's shipping speed and manner of delivery. In general partner with reliable is very reliable with delivery and shipping speeds, but unfortunately once in a while packages may get delayed for one reason or another.
Once the package is in the carrier's possession, we are unable to speed up delivery or forward requests for the carrier to deliver at a certain time of day or location. We appreciate in advance your patience and willingness to work with the carrier in receiving your package, albeit it may not be at the time or place you'd prefer.