Instructions & FAQ

Compliance

What is the ATSK's Status with the FDA?

Strand Industries, LLC, the parent company to the Supearior ATSK, is an FDA Registered Medical Device Facility (Operator # 10073645). The ATSK has been submitted to the FDA under Listing Number D401542.

Is it HIPAA compliant?

The ATSK has not been validated against HIPAA. The Personally Identifiable information is Guests: Picture (if enabled) + temperature + time. For Recognition mode: Picture + Employee Number + Temperature Reading + Employee Name +Time of entry. The intent of the the ATSK is for building access / security, it’s not intended to be used for patient diagnosis. Similarly, it does not manage or create an EHR System, it only records access granted events, date and time of people with a nominal temperature. The system will not log access events for people who were turned away with an abnormal temperature. Face recognition would recognize known people, but only if they had been setup with an employee ID, name, and photo for face recognition in advance. If there is no face database no name, just an entry time and a temperature. This would be the same amount of information as you would get from a security camera or door access system.

Is it FCC compliant?

Yes, the applicable standard is ANSI C63.4- 2014 (Information Technology Equipment) it has been assigned against CISPR PUB. 222, FCC Part 15 Subpart B and has the FCC mark . TAF testing laboratory 1439. Attestation of conformity available on request.

Is the unit CE approved?

Directive(s) REDS 2014/53/EU , Attestation number 2003118. Applicable standards ETSI EN 300 328 V2.1.1 (2016); EN 62311:2008; ETSI EN 301 489-1 V2.1.1 (2017); ETSI EN 301 489-17 V3.1.1. Attestation of Conformity available on request.

Is there a setting that does not store the temperatures?

Not on the kiosk side—it will record temperature and time of all who were approved but these would only be for nominal temperatures. Non-nominal temperatures are never stored (those who are turned away). Only 1GB of scan history is retained on the device.

How do you calibrate the infrared readings on the ATSK?

Go to the Settings Screen (tap on middle mouse button to pull up)-> Temperature Detection Settings -> Compensation temperature. The default value is 0.3 + for normal conditions. You can adjust the compensation level and switch it to an alternative value to compensate with the software.

Upgrades

Can I upgrade the User Interface?

Yes! We may intermittently issue updates to our UI. Currently the best way to do this is with a USB drive or transfer over your local network through your own internet browser.

Does the ATSK need any type of maintenance, calibration or software updates?

We designed the ATSK’s UI to work just fine without any updates needed for the foreseeable future. The infrared temperature sensor is calibrated out of the box, but you may need to account for extreme surrounding temperatures by adding or subtracting the temperature reading higher or lower by using the “Compensation Temperature” feature.

Connectivity

Can the ATSK support Wifi?

Yes! We will provide guidance on how to access your wifi of choice from the kiosk.

How about LAN access?

Yep, we’ve got that covered too!

Does the ATSK require the cloud to do face recognition?

No! You can store up to 30,000 faces directly on the device itself and no internet connection is needed.

How do I enter my Wifi password?

Attach a mouse, right click 3 times enter password and it will exit to the Android tablet desktop. Then click settings, network, and join the network.

Is it SIM Card capable – LTE?

With a little creativity by purchasing an external LTE/4G router, you could definitely could make use of a cellular network for internet.

If I have two devices or more devices can faces be shared between devices?

Yes, you can do so via a USB Flash Drive and exporting the data from one server and importing it to the other.

Can it integrate with my existing system?

While we do have an API available, we recommend checking in with a developer for integration with specific systems.

Cloud Service

How much does the Cloud Subscription Service cost?

Our Cloud Subscription Service costs $49 per month per device. 


** If you choose our annual subscription option, you will save 10% per month!**


Our Cloud Service will permit an admin user to extract/export information that's been captured on the unit on a daily basis, will allow the bulk export of employees, will enable the ability to remotely adjust settings, and more.

How do I connect my kiosk to the server?

Once you've purchased our Cloud Subscription Service, you will be emailed within 24 hours (excluding holidays and weekends). We will provide you with thorough instructions on how to connect your kiosk to your assigned server, so please make sure our emails aren't being blacklist or going to your spam folders On your kiosk: 


a.1) Click the middle mouse button and type in your password when prompted

a.2) Click 'Login Management' 

a.3) Click 'Login' 

a.4) Type in the IP address (not the URL) 

a.5) Click Login 


 And that's it!

Can I get email alerts?

Email alerts are a feature of our Cloud Subscription Service. Once set up, you will be sent an email when a user tries to enter your facility and has an abnormal fever. You can also opt in to receive weekly attendance emails!

Can I see real-time data?

Once the kiosk has been successfully connected to the server, real time data will be available from the main page when logged in.

Can I view data remotely?

All data from the kiosk will sync to your server, thus enabling you to view any and all data remotely. This includes employee profiles, visitor profiles, pass records, device settings, and more!

Can I put multiple kiosks under 1 server?

Yes. Please do note that our subscription service is per device. If you'd like to add multiple kiosks under 1 server, you will need to purchase multiple subscriptions as well. Once you have done so, we will approve your account and you will be able to add the other devices to your server within 24 hours.

Can I set up multiple user logins?

Yes! You can create new roles (to prevent access to administrator settings), and new users as well. Users can update their passwords once they log in.

Can I export data directly from the server?

Once your data has been synced from your kiosk to your server, you will be able to pull data off of it at any time you wish. Just login to your server, select the time range you wish to export data from and voila! The same goes for employee information, visitor information, and more. 


 Exact instructions on how to accomplish this are provided upon purchase.

Is my information secure?

Absolutely! Data is encrypted at rest with the Supearior Cloud Subscription Service. "At rest" encryption means that data that's stored behind the firewall, in our data center, is encrypted and safe. We do not have access to your data; neither does the Cloud Provider. We can help you with an encrypted data backup and restoration if anything happens (using the black box technique).


The key to your data is only in your hands.

How is data encrypted?

We use AWS as our backbone and cloud storage. There is a plethora of information available on the mechanisms of data protection, such as private and public key encryption (which is what we use); for further details and documentation, please refer to this link: https://docs.aws.amazon.com/AWSEC2/latest/UserGuide/EBSEncryption.html#how-ebs-encryption-works

Where is the data hosted?

Our data is hosted in the US with a Cloud Provider (AWS).

How do I cancel my Cloud Subscription Service?

You may cancel your subscription at any time provided that you contact us at least 24 hours before your next billing date. For more information, please review our policies under the section titled 'Digital Goods': https://shopsupearior.com/pages/return-warranty-and-shipping-policies

Accuracy

What is the temperature variance?

Readings may vary from ±0.9° F under normal conditions. These devices aren’t intended to be used to make a medical diagnosis, but make an excellent initial screening device.

What is the accuracy of the thermal imaging camera?

The 1:1 comparison recognition rate is more than 99.7%, the 1:N comparison recognition rate is more than 97.7%@0.1% misrecognition rate, and the live detection accuracy rate is 98.3%@0.1% misrejectionrate. Face recognition pass speed is less than 1 second. Supports accurate face recognition and comparison while wearing mask.

What is the distance at which the ATSK can detect a face?

The device has a measuring distance of about 3 feet.

Operation

Does it save a picture of the employee?

To recognize a face it must store the face of the employee. It also will record an image of the employee (or stranger, if stranger record mode is enabled). This cannot be disabled. Scan history images will be saved to the CF card. 1 GB of scan history data is retained on the CF Card before overwriting data. Employee images for the purpose of face recognition are retained until the employee is removed.

Does the ATSK save a picture of a stranger?

Yes it can. However, by default saving pictures of the strangers is OFF in Settings -> Temperature Detection Settings -> Stranger Record OFF.

How does the ATSK handle facial recognition?

It stores a photo of the face in a database, it uses Infrared technology to illuminate the face and does analysis on the facial features. In addition to recognizing the features it also needs to be a valid temperature so it must be a “living body”.

Can the ATSK prevent someone from entering a building?

Our kiosk comes with relay cables that will connect to almost any Weigand Security Protocol. Once a person is scanned with a high temperature, it will deny access to the premises. Please check with your technician for connection to your door/gate system.

What do the LED indicator lights do?

The LED light on the head unit lights up green for a person who passes the facial recognition and temperature check. Alternatively, it lights up red for a stranger or high temperature subject. The LED on the base is not connected to the device, it is just for aesthetics at this time.

Is the ATSK able record people that are turned away?

Yes.

Is the temperature reading displayable on the screen?

Yes. It’s displayed on screen, you cannot turn it off.

Will it hold multiple profiles per person – beard, glasses, no glasses, etc?

There is currently only one photo per person permitted.

Where do they take the temperature from forehead or tear ducts?

The ATSK first detects the face with face detection then takes an IR temperature reading. The reading will take the warmest temperature on the face be it the center of the head or the tear ducts or otherwise.

Can the kiosk operate in other languages?

The kiosk supports 16 languages including English, simplified Chinese, traditional Chinese, Italian, polish, German, Russian, Thai, Spanish, French, Arabic, Korean, Vietnamese, Indonesian, Czech and Romanian.

Performance

How long does it take to recognize a face?

With a small database 1-2 seconds, if you add 1000’s of faces it may a bit take longer.

How many faces can it recognize?

30,000

Does facial recognition work with and without masks?

Yes, facial recognition will work with or without a mask. Additionally, if you purchase the face mask enforcement upgrade, you can turn on a mode which will enforce wearing of a mask (i.e. medical mask). This enforcement mode is optional.

How many ATSK devices will I need?

A single device can scan approximately 10-15 people per minute, assuming social distancing rules are respected. Your needs may vary based on the total number of people you have entering and the rate at which people enter at the facility’s entry points over a given period of time. Higher volumes of people may require 2 or more at each entrance.

Environment

Does the ATSK work outside?

It is possible, but not recommended. If using outside, please keep in a shaded area and make sure to calibrate the temperature readings using the compensation temperature feature.

My factory is very hot in the summer, does this impact performance?

Please be sure to use the compensation temperature feature. Go to the Settings Screen (tap on middle mouse button to pull up)-> Temperature Detection Settings -> Compensation temperature. The default value is 0.3 + for normal conditions. You can adjust the compensation level and switch it to an alternative value to compensate with the software.

Customization

Can I change the voice prompts or and instructions when access is denied or granted?

With bulk orders over 50 units, we can customize, for free, the messages and prompts. We will need the customer to send the pre-recorded MP3 files of the new voice prompts.

Can I change the text that's shown when an employee is admitted?

Yes. This is possible with the Supearior Cloud Subscription Service, available here: https://shopsupearior.com/products/supearior-atsk-cloud-subscription-service


Once logged into your Cloud Server, follow the instructions below:


1) Click Device Management

2) Click Device List

3) Select the device you'd like to change settings for

4) Click Parameter Settings (located in the upper right hand corner of the screen)

5) Beside the text Display mode, select Personalize from the drop down menu

6) Below the dropdown menu mentioned above, there is a form field under it called 'Display personalize'

7) Enter the text you'd like to display when an employee is scanned 

8) Click save

Can I change the text that's shown when a stranger is detected?

Yes. This is possible with the Supearior Cloud Subscription Service, available here: https://shopsupearior.com/products/supearior-atsk-cloud-subscription-service


Once logged into your Cloud Server, follow the instructions below:


1) Click Device Management

2) Click Device List

3) Select the device you'd like to change settings for

4) Click Parameter Settings (located in the upper right hand corner of the screen)

5) Beside the text Stranger voice mode select Personalize from the drop down menu

6) Below the dropdown menu mentioned above, there is a form field under it called 'Display personalize'

7) Enter the text you'd like to display when an employee is scanned 

8) Click save

Maintenance

Does the ATSK need to be serviced at all?

We recommend the temperature sensor be verified periodically, you can use the offset in the configurations to adjust for any variances. This is more likely if your indoor ambient temperature is near the top or bottom of the operating limits or there are seasonal changes.

Notifications

Will the ATSK notify a person that has a high temperature?

Yes.

How will I be notified if someone had a high temperature?

There are three ways you can be notified. Either by an alert (sound and lights), denied access to a door or gate if integrated with a door or gate, or via an email notification. The latter requires a subscription to our Cloud Subscription Service: https://shopsupearior.com/products/supearior-atsk-cloud-subscription-service

Exporting Data

Can you extract/export the information that’s been captured on the unit on a daily basis with the current set up?

Yes, you can either do this manually via a USB Flash Drive or online via our Cloud Subscription Service: https://shopsupearior.com/products/supearior-atsk-cloud-subscription-service

Can I export data from the ATSK if I don’t use the Supearior Cloud?

Yes! You can attach a USB Flash Drive or CF Card via a USB splitter and go into the Pass record menu and click Export; it will then copy export records onto the attached device. You must do this for each unit separately.

What data will be exported?

The following data will be exported onto an XLS sheet:
  • * Mac Address
  • * Device Name
  • * Employee/Staff ID
  • * Employee/Staff Name
  • * Temperature
  • * Transit time
  • * Type (Employee/Guest)
  • * Picture of Guest/Employee (dependant on settings)

Bring Your Own Device

Can I use my own Android Tablet with this device?

The ATSK is a modified Android Tablet equipped with a custom motherboard, LED Lights, infrared camera and scanners etc… It would be extremely difficult to use our software on your personal device given the complexity and unique design of the ATSK. Therefore, this option is not available.

Orders

How will my order arrive?

Your purchase will be arriving in two to three separate boxes, one or two for the stand and one for the kiosk itself.
**Please make sure to thoroughly check the tracking information for each individual box when awaiting the arrival of the product.**

Do you offer financing?

We have partnered with PayPal and accept PayPal Credit. Please click the button on our product page to learn more: https://shopsupearior.com/products/supearior-automated-temperature-screening-kiosk

Help! I still have questions!

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Not a problem! Feel free to use the buttons above to contact us and we'll assist you ASAP. We're also available via live chat- just click the button in the bottom right hand corner of the screen.